Shipping policy

Shipping and delivery

Last updated: 29 October 2026

We currently deliver to the United Kingdom. Standard delivery is free. The available delivery options and any charges are shown before you pay.

Estimated times

Allow an estimated 1–3 days for processing, followed by an estimated 3–6 days in transit after dispatch. These are estimates, not guaranteed delivery dates. Our fulfilment partner reports that most orders are processed within that range; stock availability, weekends, holidays and carrier or customs delays can affect timing. We will let you know if we become aware of a significant delay.

Tracking and order updates

We send a shipping update when tracking information is available. A tracking number can be created before the carrier receives the parcel, so tracking may take time to update. Your order may be fulfilled by our delivery partner.

Delivery problems

Please check your delivery address before paying and contact support@byember.co promptly if it needs correcting. We will try to help, but may not be able to change an address after dispatch. If your parcel is delayed, missing, damaged or marked delivered but not received, contact us with your order number so we can investigate with the carrier. We remain responsible for your order until it is delivered to you or someone you nominate, subject to applicable law.

Unless a different delivery time has been expressly agreed, goods must be delivered within 30 days. Your statutory rights if delivery is late or fails are unaffected. For cancellations and returns, see our return and refund policy. Return instructions and parcel-return addresses are provided privately by support.