Terms of sale

Last updated: 29 October 2026

About Ember

Ember is a trading name of NEXA SYSTEMS UK LTD, registered in England and Wales under company number 17175439. Our registered office is 124–128 City Road, London, England, EC1V 2NX. This is not a parcel-return address. Email support@byember.co.

Products and orders

The product page describes the item, selected variant and contents supplied. The rechargeable bag sealer uses heat to reseal compatible plastic bags. It does not vacuum seal and is not suitable for every bag. Follow the instructions and safety information supplied with the product.

Our store and ordering process are provided in English. You can save or print these terms for your records. Review your item, quantity, delivery address, total price and delivery details before paying. You can correct these before submitting your order. Email us promptly if you notice an error afterwards.

Placing an order carries an obligation to pay. We accept your order when we send the order-confirmation email. Keep that email and a copy of these terms. If we cannot supply an item, we will contact you and refund the payment for any goods and delivery we cannot provide. We will not substitute a different product or charge a higher price without your agreement.

Prices, payments and offers

Prices are shown in pounds sterling. The total payable to us, including applicable taxes and delivery charges, is shown before payment. Standard UK shipping is free. Available payment methods are displayed at checkout. No optional paid extra is added without your agreement.

The displayed comparison price reflects the previous selling price. The separate introductory offer gives new visitors 15 minutes to obtain 10% off two or more eligible Ember sealers. The countdown and checkout determine whether the offer is still valid. Refreshing the page does not renew the deadline; previously issued deadlines remain unchanged. The offer cannot be combined with other discounts. Prices may round to the nearest penny per item.

Delivery

We currently accept orders for UK delivery. Our shipping policy forms part of these terms and explains estimated processing and transit periods. We remain responsible for goods until you, or someone you nominate other than the carrier, takes physical possession, except where the law provides otherwise because you independently arrange a carrier we did not offer.

If delivery is delayed, damaged or lost, contact Ember. Your rights do not depend on our supplier or carrier reimbursing us.

Cancellations, returns and product problems

Our return and refund policy forms part of these terms. You can notify us of a change-of-mind cancellation within 14 days after delivery and then have a further 14 days to send the goods back. Return instructions and the appropriate parcel-return address are provided privately. Your cancellation notice does not require our approval.

You pay direct change-of-mind return postage. Faulty, damaged, incorrect or misdescribed goods retain their separate statutory remedies, including reasonable return costs where we are legally responsible. Supplier or manufacturer terms do not limit your rights against Ember.

Privacy and complaints

Our privacy policy explains how personal information is used. For complaints, contact support@byember.co with your order details and the outcome you are seeking. We will review the issue and explain the next steps.

Your legal rights

Nothing in these terms excludes or restricts any consumer right, remedy or liability that cannot lawfully be excluded or limited. Mandatory consumer protections and any right to use a court available under applicable law remain unaffected.

Changes to these terms apply to future orders. The terms supplied when your order was accepted continue to apply to that order unless a lawful change is agreed with you.